Shipping Information

1. Shipping Methods:

We offer the following shipping methods for domestic orders:

East Malaysia: 1 -3 Working Days

West Malaysia: 7 – 14 Working Days

Self Pickup: 2 Hours After Order

 

2. Processing Time:

Orders are typically processed and shipped within 24 hours after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

 

3. Shipping Rates:

Shipping rates are calculated based on the weight, dimensions, and destination of the package. Customers can view the shipping rates during the checkout process before finalizing their order.

 

4. Estimated Delivery Time:

Estimated delivery times vary depending on the shipping method selected and the destination. Customers can expect to receive their orders within 3 -5 days after shipment.

 

5. Tracking Information:

Once the order has been shipped, customers will receive a shipping confirmation email with tracking information. Customers can track their packages using the provided tracking number on our website or through the courier’s website.​

 

6. Shipping Address:

Customers are responsible for providing accurate and complete shipping addresses. We are not liable for orders shipped to incorrect addresses provided by the customer. Customers may incur additional fees for address corrections or re-routing of packages.

 

7. Delivery Issues:

In the event of delivery issues such as lost or damaged packages, customers must contact us within [7 days] of the estimated delivery date. We will work with the carrier to resolve the issue and provide a replacement or refund if necessary.

 

8. Returns Due to Shipping Errors:

If an order is returned to us due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for any return shipping fees incurred. We will attempt to contact the customer for a corrected address and may require additional shipping fees to re-send the order.

 

9. Contact Information:

If you have any questions or concerns regarding our shipping policy, please contact us atinfo@nexovape.com or +6011 1110 2828

 

10. Policy Updates:

We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

 

Last Updated: 30 Jan 2024