1. Returns:

1.1 Eligibility:

We accept returns on most products within [7] days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

1.2 Non-Returnable Items:

Certain items are not eligible for return, including:
– Used items with opened packaging and without any defects

1.3 Return Process:

To initiate a return, please contact our customer service team at info@nexovape.com or +6011 1110 28282 to request a return authorization. Once approved, carefully package the item and include the return authorization number on the package. Customers are responsible for return shipping costs unless the return is due to our error.

 

2. Refunds:

2.1 Refund Method:

Refunds will be issued to the original method of payment used for the purchase. Please allow [7] business days for the refund to be processed after we receive the returned item.

2.2 Partial Refunds:

Partial refunds may be issued for items that are returned in a condition that is not fully resalable, such as missing parts or damaged packaging. The amount of the partial refund will be determined on a case-by-case basis.

 

3. Exchange:

We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item.

 

4. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within [15] days of delivery. We will arrange for a replacement or issue a refund for the damaged or defective item, including any applicable return shipping costs.

 

5. Non-Receipt of Items:

If you have not received your order within the estimated delivery time frame, please contact us for assistance. We will work with the shipping carrier to track the package and resolve the issue.

 

6. Contact Information:

If you have any questions or concerns regarding our return and refund policy, please contact us at info@nexovape.com or +6011 1110 2828.

 

7. Policy Updates:

We reserve the right to update or modify our return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Latest Updated: 30 Jan 2024